ProTek Ultra replaces ProTek Basic plan and gives you 1-year of coverage with Critical Case Handling, Priority Phone support, email and chat support plus advanced replacement when applicable
ProTek Ultra tier subscribers receive the most comprehensive and responsive benefits of the entire program. Not only do subscribers receive the full complement of ProTek benefits afforded to other tiers, but there is also unparalleled service offered as part this highest support level including:
Extended hardware warranty with advance parts replacement
Dedicated technical issue assistance
Receive 75% Off all NewTek University online classes
Parts and Spares guaranteed availability – Advance shipping + trade in program available
Ultra-level prioritized support case handling
Written status report / root cause analysis
Speedy Delivery and Professional Packaging
Due to our long-term partnership with UPS, FedEx, DHL as well as a range of other leading global carriers, we can provide various shipping options. Our warehouse staff are highly educated to pack your items precisely according to the specifications that we supply. Before shipping, all goods are carefully examined and safely secured. We ship to thousands clients each day across multiple countries. The fact that we are dedicated to becoming the largest online retailer in the world is clear. These warehouses are in Europe as much as they are in USA.
Note: Orders containing multiple items will have a distinct processing period for each item.
Prior to shipping We will conduct a thorough inspection of the items you've ordered. The majority of orders are delivered within 48 hrs. The time to deliver varies from 3-7 days.
Returns
The inventory is always changing, and cannot be fully controlled by us due to the involvement of several parties including the factory and our warehouse. The stock levels may fluctuate at any time. Please be aware it's possible your order could be unable to fill once you've placed your order.
The policy is for 30 days. If it's been more than 30 days since you've purchased your item, we unfortunately can't give you a full refund or exchange.
The item you purchase must be in the original packaging and be unused. It should also be returned in the original packaging.
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