Includes:
-
Initial Product Warranty
Physical products are protected from defects in
workmanship and materials, under normal use and conditions, for a period of one year from the original invoice date. NewTek agrees, at its option during the warranty period, to repair any defect in material or workmanship or to replace product of equal value in exchange without charge. Such repair or replacement is subject to proper product registration, verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated sales receipt.
Customer Support can be contacted by email
[email protected] who operate 8am-5pm CST, CET and ICT -
System Setup
Customers can request assistance with system setup by sending a request to [email protected]. Links to articles, step-by-step guides and videos will be provided -
Access to the NewTek Knowledge Base
Unlimited access to the NewTek Knowledge Base which contains hundreds of articles, how-to videos, and other valuable resources -
Extended Warranty
Extension of the initial hardware warranty during the ProTek covered period. -
Priority Hardware Repair
ProTek customers receive priority hardware repair. -
Software Fixes and Critical Updates
NewTek will provide software fixes and critical updates
to ensure products continue to perform to the highest standards. Updates will be made available through the NewTek Downloads page. -
Chat Support, 24×5
Customers access Global Support via chat. Product name, serial number and ProTek ID number is required for chat assistance. Chat support is provided 24 hours/day, 5 days per week. Target for response is within 48 hours of initial request. -
Remote Hardware Diagnostic
Service ProTek technician may offer a remote diagnostic session to assist in troubleshooting and diagnosis of your hardware issues. This service is provided on an as needed and scheduled basis -
ProTek Program Upgrades
ProTek was designed to provide coverage during the life of your NewTek product. If you purchase ProTek within the initial warranty period, coverage may begin at any time. If product is out of warranty, there will be a reinstatement fee. Once in the ProTek program, you may upgrade or downgrade your services at the beginning of the contract period. Contact your reseller or NewTek for additional information -
Product Training
25% Discount on NewTek University Classes
Speedy Delivery and Professional Packaging
Due to our long-term partnership with UPS, FedEx, DHL as well as a range of other leading global carriers, we can provide various shipping options. Our warehouse staff are highly educated to pack your items precisely according to the specifications that we supply. Before shipping, all goods are carefully examined and safely secured. We ship to thousands clients each day across multiple countries. The fact that we are dedicated to becoming the largest online retailer in the world is clear. These warehouses are in Europe as much as they are in USA.
Note: Orders containing multiple items will have a distinct processing period for each item.
Prior to shipping We will conduct a thorough inspection of the items you've ordered. The majority of orders are delivered within 48 hrs. The time to deliver varies from 3-7 days.
Returns
The inventory is always changing, and cannot be fully controlled by us due to the involvement of several parties including the factory and our warehouse. The stock levels may fluctuate at any time. Please be aware it's possible your order could be unable to fill once you've placed your order.
The policy is for 30 days. If it's been more than 30 days since you've purchased your item, we unfortunately can't give you a full refund or exchange.
The item you purchase must be in the original packaging and be unused. It should also be returned in the original packaging.
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